General terms

Eligibility to use services

Services are offered to adults and legal representatives acting on behalf of retirees in need of legal advice on estate planning, guardianship, pension disputes, and related matters. Use of services implies acceptance of these Terms.

Clients must be of legal age in Switzerland or be represented by a legal guardian or power of attorney holder authorised to act on their behalf for specific legal matters.

Services must be used for lawful purposes only. Assistance will not be provided for planning or executing illegal activities, tax evasion schemes or actions intended to conceal fraud.

SeniorLabLaw is based in Switzerland and focused on Swiss law. Services provided to clients outside Switzerland may be limited by local regulations and by the ability to assist across jurisdictions.

Client accounts and records

Where an account or secure client portal is provided, clients must keep access credentials confidential and update contact information promptly. Account access enables secure document platform and case updates.

Clients must provide truthful, complete and accurate information necessary for legal advice. Case outcomes depend on the facts and documents provided; omissions may affect the advice given.

Clients are responsible for maintaining the security of their login credentials. SeniorLabLaw uses industry standard measures to protect information but cannot accept liability for breaches resulting from client-side security lapses.

Account credentials and client-specific access are personal and non-transferable except where explicit written authorization has been provided by SeniorLabLaw.

If a client suspects unauthorized access to their account, they must notify SeniorLabLaw immediately at +41768935461 or by email to [email protected] so that we can take appropriate measures.

SeniorLabLaw reserves the right to suspend access to accounts where there is suspected fraudulent activity, unpaid fees, or a legal requirement to do so.

Scope of legal services

SeniorLabLaw provides legal advice, document drafting, representation in negotiations and referrals to qualified notaries or specialists. Services are tailored to retirees and illustrated with practical case examples to clarify options and likely procedural steps.

Service offerings may be updated over time. Significant changes affecting ongoing engagements will be communicated to affected clients with applicable transition arrangements.

Appointments are by arrangement. Emergency after-hours legal assistance is limited; clients will be given clear guidance on out-of-hours steps where necessary.

Client conduct rules

To ensure an effective professional relationship, clients must adhere to the following rules based on practical casework experience and procedural needs.

• Provide accurate and timely information and documents requested for the case.
• Treat SeniorLabLaw staff and external experts with respect; abusive conduct may lead to termination of services.
• Meet scheduled appointments or notify in advance to reschedule, or fees for missed appointments may apply.
• Comply with applicable legal and ethical obligations when using advice provided.
• Disclose any conflicts of interest or relevant prior engagements that may affect representation.
• Use secure channels for exchanging confidential documents as advised by SeniorLabLaw.
• Follow any special instructions given for handling sensitive documents such as original wills or medical directives.

Client-submitted documents and information

Clients submit documents, facts and other information to SeniorLabLaw to enable tailored legal advice. Such submissions are reviewed, stored and used within the scope of the engagement.

Clients retain ownership of their original documents. Materials prepared by SeniorLabLaw for a client remain subject to applicable professional rules and file retention policies.

By submitting documents, clients grant SeniorLabLaw a non-exclusive license to use and reproduce such materials for the purpose of providing legal services and for lawful archival purposes.

Clients are responsible for ensuring they have the right to share any third-party documents and for the accuracy of the information provided. Deliberately false or forged documents will lead to termination and possible reporting.

Requests to delete or return documents are handled in accordance with retention policies and legal obligations; originals required for ongoing legal processes may be retained until case conclusion.

Intellectual property

All content on SeniorLabLaw.info and materials prepared by SeniorLabLaw are protected by intellectual property rights. Clients are permitted to use documents delivered for their private legal matters but must not reproduce or distribute materials beyond the intended legal purpose without permission.

• Do not reproduce site content for commercial redistribution without written consent.
• Do not remove legal notices, credits or proprietary markings from documents provided.
• Do not reverse engineer templates or proprietary tools provided by SeniorLabLaw.

Paid services and fees

SeniorLabLaw charges fees for consultations, document drafting, representation and specialist referrals. Fees are set out in engagement letters and are based on time, complexity and the need for external experts.

Pricing is provided in written estimates or fee schedules specific to the service. Practical case examples are used to explain typical cost ranges for common matters such as simple wills, power of attorney packages, and contested estate matters.

Payment methods accepted include bank transfer and other methods specified in the engagement letter. In routine matters, an initial retainer may be requested before work begins.

Where subscription-style access to ongoing advisory services is offered, terms of renewal and cancellation will be detailed in the subscription agreement and engagement documentation.

Refunds are considered on a case-by-case basis and depend on the nature of the service provided and any work already completed. Refunds, when applicable, will follow the procedures set out in the engagement letter.

Clients may cancel engagements subject to terms in the engagement letter. Cancellation may require settlement of fees for work performed up to the cancellation date and reasonable wind-down costs.

Applicable taxes and government fees are the responsibility of the client and are itemised separately where required by law.

Prices for services may change over time. Existing engagements are billed according to the rates agreed in the engagement letter unless otherwise communicated and agreed in writing.

Non-payment may lead to suspension of services and recovery actions consistent with Swiss procedures. SeniorLabLaw may place a lien on client files in accordance with professional rules where permitted.

Professional disclaimer

Legal advice provided by SeniorLabLaw is based on the facts and documents presented by the client. Advice is limited to the matters expressly agreed in writing and should not be treated as a substitute for independent tax, medical or business advice where specialised expertise is required.

Limitation of liability

Liability for professional negligence is limited to the extent permitted under applicable law and the terms set out in the engagement letter. SeniorLabLaw is not liable for indirect or consequential losses arising from use of general guidance on the website or from reliance on publicly available materials.

Third party services and referrals

Where SeniorLabLaw refers clients to notaries, accountants or medical experts, such referrals are made based on experience and suitability for retiree-related issues. Referral does not imply responsibility for the third party's actions; clients should confirm terms directly with the referred provider.

Termination of services

Either party may terminate an engagement in accordance with the termination provisions in the engagement letter. Immediate termination may occur for reasons including client misconduct or ethical conflicts.

Upon termination, outstanding fees and reimbursement for disbursements become due. SeniorLabLaw will return originals as appropriate and retain copies as required by law and professional obligations.

Privacy and data protection

Handling of personal data is governed by our Privacy Statement. Clients consent to the processing of necessary personal data for case management, billing and compliance with legal obligations when entering into an engagement with SeniorLabLaw.

Communications and notices

Official notices under these Terms should be sent to SeniorLabLaw at Gummertliweg 7, 4702 Oensingen, Switzerland or by email to [email protected]. Client communications by telephone are recorded in case notes and confirmed in writing where appropriate.

Changes to terms

SeniorLabLaw may update these Terms from time to time. Significant changes impacting active engagements will be communicated directly to affected clients and will not retroactively alter rights already accrued unless required by law.

Governing law

These Terms and any contractual relationship with SeniorLabLaw are governed by Swiss law. Practical case handling follows cantonal procedures where applicable for matters such as probate or guardianship.

Dispute resolution

Disputes arising from engagements should be raised promptly for internal review. Where disputes cannot be resolved amicably, they will be referred to the competent Swiss courts or to agreed alternative dispute resolution mechanisms indicated in the engagement letter.